All purchases made through De Essence Online Business Resource Centre are non-refundable due to the digital nature of the purchase. However, if you are not satisfied with your purchase, please contact us at support@deessenceglobal.com and we will do our best to address your concerns. If you have purchased a membership, you may cancel at any time, but cancellation requests must be processed before 7 days of your next billing period. No refunds will be issued for any unused portion of a membership after it has been cancelled.